We're here to bring a little 'amour' to your door with quality wigs that are designed by a baldie. Sometimes it takes a little trial & error before you find 'The One'...Not to worry! below find all the information you need to make a quick return if it's not love at first sight.

We gladly accept returns of UNWORN, UNALTERED items.  Returns are free from certain countries. You have 14 days from when your order is processed and fulfilled to submit a return and ship the items back to us. Returns will be refunded to the original method of payment. You will receive a full reimbursement minus shipping fees - we do not have restocking or restyling fees. *Sale items are final sale and may not be returned. 

• We understand that when trying a wig or topper, that you may need to spray some water on the hair so don't worry too much. In general, we need the wig or topper  to "stay" in its original condition, so please do not cut, wash, restyle, or do anything that would permanently alter the hair. If you have questions or concerns, please don't hesitate to call us at 1 (858) 356-2290‬.

RETURN FAQs: Encelia Hair Return FAQs & Products Questions

HOW DO I MAKE A RETURN?

You have 14 days after your order is processed and fulfilled to request a return and return the item.

• Go to our Returns Center: Enter your Order number and email address.

• Prepare your package: If you ordered a wig or topper, please reuse the packaging that was sent to you. Please place the tissue paper inside the cap and wrap the hair with the hair net to prevent tangling.

• Place Return Sticker: A pre-paid return sticker is included in your package, simply attach this sticker outside your package. If you can't find it, simply reprint it in the returns center.
  
• Drop off: Return the package to your nearest drop-off center or post-office.
  
• Receive your refund: Expect around 10 days for you return to be processed. We'll send you a confirmation email once the returned pieces have been received and the refund has been processed.
  

Can I make an exchange? No, we are unable to process exchanges right now. If you would like to exchange a product, please return the original item(s) for a full refund on the product(s) purchased, and you can place a new order

What is your quality guarantee? We take great care to maintain the highest quality standards. However, if you have received a product that does not meet your standards (i.e., material or workmanship defects), please contact us at help@enceliahair.com. After we receive and examine the faulty item, we will either replace your item with a new one (subject to availability) or give you your money back.​

Exchange & Return FAQ

Do I have to pay for the return shipping? Yes, the shipping costs will be deducted from your total refund. 

Can I get help finding a better color?  We're happy to help you find a better color. Please email our team at help@enceliahair.com so we can help. 

When will I receive my refund? Expect around 10 days for you return to be processed. We'll send you a confirmation email once the returned pieces have been received and the refund has been processed.