Returns and Refunds
I am confident that you will love new hair, but if you are not satisfied, return the product in its original condition within 7 days for a full refund and free shipping.
If you would like to try new hair on, please use the disposable nylon cap included in your package. All returned pieces must be new, unwashed with tags attached. If the unit has any odor or alterations the return will not be accepted.
Do you offer a guarantee? Yes, I guarantee the item to be free from material defects in materials and workmanship. Please closely inspect the item when you get it as there is a 7 day return policy.
With the proper care & maintenance, you can expect your human hair piece to last about 12-16 months. Color may fade over time as with all human hair wigs if worn extensively in the sun.
How long does shipping take? It will take 3-5 business day to process your order, regardless of the shipping option selected at checkout.
How do I make a return? Please contact us at email@example.com with the Order # to start the return.
Can I make an exchange? We are unable to process exchanges right now. If you would like to exchange a product, please return the original item(s) for a full refund on the product(s) purchased and you can place a new order.
How do I ship my order back to you? Please contact us at firstname.lastname@example.org and we will issue you a return label free of charge.
When will I receive my refund? A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned item was not altered in anyway. The review process can take up to 1-3 business days to finalize. Most financial institutions can take up to 3-5 business days to process a refund, but it could take longer. Please allow up to 7 business days for the refund to show up on your statement prior to contacting our support team at email@example.com