FAQ | Product & Usage

Can I color, tone or bleach human hair? Yes, it can be dyed a darker color or toned by a professional hair colorist.

Keep in mind that we want to preserve the hair's natural cuticle because that is what gives the hair it's natural in appearance & ensures that the hair remains super soft, shiny, silky and completely tangle-free throughout its lifetime.  If you lighten the hair, you would be removing the cuticle thus making the hair non-remy. 

Will the color fade? Yes, just like any human hair that has been dyed your wig will fade over time. It varies a lot based on exposure to sun & care practices. Continued sun exposure will cause the hair to fade faster. We recommend applying a UV protectant to slow down the process.

How long should the piece last? The lifespan varies based on care and maintenance routines.  On average, it should last about a year to a year and half.

How do I choose the right color?  The easiest way to determine what color is best is to consult with your stylist. Your stylist can reference the salon level dyes.  If you have any questions, please don't hesitate to chat with us below. 

Can I use a curling iron or a flat iron? Yes, you can style your wig any way that you want. To preserve and extend the lifespan, we recommend to always use a heat protectant spray prior to applying heat tools the the hair along with setting the temperature to a low setting (250 degrees or less). This will prevent the hair from drying out resulting in a prolong the lifespan.

Can I use hair spray? No, we do not recommended using hair spray. Most hair spray has alcohol in it, which dries the hair out. We recommend using a sulfate free mousse or balm.

How do I wash the wig? Watch Washing Encelia tutorial

Can I apply conditioner to the base or roots? No, conditioner can swell the knots resulting in premature hair loss. Please only apply conditioner from the nape down. If the front hair is dry, pull the hair away from the cap.