Encelia’s Wig Quality Guarantee

Encelia's mission to provide you with high-quality hair along with with modern, well-constructed wig designs that offer you unparalleled comfort and realism at a fair price. 

At Encelia, we stand behind our products. We have carefully chosen our hair and we are meticulous about how our wigs are made and ventilated. Each wig undergoes multiple rigorous quality checks to meet our standards.


We believe wig shopping should be stress free. If you need help taking your measurements, choosing colors, or understanding cap designs we are hear to help. We offer a free consultation, click here along with a wig kit program which allows you to try on color swatches and cap sizes in the privacy and comfort of your own home, click here to learn more. We also offer a wig mastery/training program to our customers after your wig arrives which we hope will make make wig life a total breeze!

Need anything at any time, our team is here for you.Via email: help@enceliahair.com Via phone: ‪(858) 356-2290


We understand that ordering a wig online is challenging, which is why offer a 7-day return policy; you have 7 days after receiving your package to process a return. Additional details can be found at https://www.enceliahair.com/pages/returns-and-refunds


Like all manufacturing, we understand that unforeseen events can happen during the manufacturing process. Please know that you will not be stuck with a "bad wig."  If you have any issues with your Encelia wig like excessive matting, tangling, or issues with the cap, we want to know about it, please reach out to us at help@enceliahair.com. We take this matter very serious, after we review your wig and case, we will either:

  1. Send you a new piece
  2. Reimburse you
  3. Repair your piece

That said, please understand that Encelia cannot be responsible or guarantee the longevity of the piece - improper care or damage caused from hot tools, harsh chemicals, hair cuts, improper salon treatments can cause breakage, build-up and tangles. To learn more about how to take care & style your Encelia wig, click here.

With the proper care, on average, your Encelia wig should last:

  • Human hair wig: 18 to 24 months
  • Luxury synthetic wig: 12 to 18 months
  • Heat resistant synthetic wig: 6 to 8 months